Pricing & Payments FAQs

Questions

  1. How much does the software cost?
  2. Can I change plans?
  3. Can I cancel, upgrade or downgrade later?
  4. Which methods of payment do you accept?
  5. I am unsure about something. Can I ask you a question before signing up?
  6. Why are you giving us 30 days free?
  7. When do I pay?
  8. Do I pay monthly or annually?
  9. How do I change my Paypal Credit Card?
  10. Do you offer discounts to non-profit organizations or educational bodies?
  11. What if I just paid and decide to upgrade to a higher plan?
  12. Do you have a referral program?
  13. I cancelled my account but not my Paypal subscription
  14. My Paypal subscription was cancelled! What do I do?
  15. I used to pay with Paypal but want to switch to Credit Card. What do I do?
  16. Are price plans limited to a set number of users?
  17. My credit card shows a transaction to Digital Crew Ltd. Why?
  18. How do I change my credit card used for billing?
  19. How do I change the email address that receives my payment receipts?

  1. How much does the software cost?

    Teamwork Project Manager has a price plan to suit the needs of any organization. Please view http://www.teamworkpm.net/pricing for more information and a plan that suits you.

  2. Can I change plans?

    Yes - at any time you can upgrade or downgrade the plan you are currently subscribed to. Simple click on the Subscription link which is located under Settings at the top right of your installation.

  3. Can I cancel, upgrade or downgrade later?

    No problem - Teamwork Project Manager is a monthly service and you can cancel, upgrade or downgrade any time.

  4. Which methods of payment do you accept?

    We take our payments through Credit Card or Paypal. So, if you have a Paypal account, you can just use that. If you don't have a Paypal account, you can quickly and easily pay using Visa, Mastercard or Maestro.

    If your organization does not allow Paypal or Credit Card payments, please contact us on support@teamworkpm.net to arrange an alternative payment method.

    We can issue you with an invoice and accept payment via Bank Transfer. This option is only available for Annual or 6 monthly subscriptions. Monthly subscriptions have to be processed via Paypal or Credit Card.

  5. I am unsure about something. Can I ask you a question before signing up?

    Of course! We are happy to answer any questions. Just use the contact form to send us a message. Also, remember that the first 30 days are free - so you really have nothing to lose.

  6. Why are you giving us 30 days free?

    We want you to be 100% happy before parting with your cash so feel free to create a site with no obligations.

    All our paid plans include a 30 day free trial and we don't ask for payment details until your trial is nearing the end.

  7. When do I pay?

    Near the end of your 30 day free trial, you will receive an email asking you to pay to continue using Teamwork Project Manager.

    At this time, you can cancel with no obligation or hassle.

    If you decide to continue using Teamwork Project Manager , you will be asked to create a Paid Subscription for the monthly payment (Of course if you are using the free version, you won't have to pay anything).

  8. Do I pay monthly or annually?

    Your credit card or Paypal account will be charged automatically every month.

    Again, you can cancel at any time.

    If you prefer to pay annually or 6 monthly, you can contact us and we will be happy to help.

    There are no cancellation or other hidden fees!

  9. How do I change my Paypal Credit Card?

    First log in to your PayPal account:
    http://www.paypal.com

    Part A. Adding or updating a credit card to your PayPal Account

    To add a new credit card:

    1. On the PayPal site, once you are logged in, click on the 'Profile' sub tab
    2. Choose the 'Credit Cards' link from the Financial information
    column
    3. if your subscription failed because you need to update your credit card
    expiry date, you may be able to update it by clicking the 'Edit' button next to it.
    4. Otherwise, add a new credit card, by clicking on the 'Add' button
    5. Follow the on-screen instructions to add the new credit card to
    your PayPal account

    Part B. Updating your PayPal subscription to TeamworkPM if you added a new credit card

    6. On the PayPal, click on the 'History' sub tab
    7. Choose 'Subscriptions' from the drop-down menu
    8. if you are looking for an annual subscription, change the "From" year to one year earlier.
    9. Click the Search button
    10. Find your TeamworkPM subscription and click on its "Details" link. if you are having trouble finding it, you can do an Advanced Search for email address: teamworkpmpaypal@digital-crew.com by clicking on the Advanced Search on the left side of the History page -- just make sure to check the dates you are searching on.
    11. Under 'Subscription Funding Source' choose your new credit card from one of the drop-downs.

    Note: if you remove your current credit card before adding the new one and changing the funding source on your subscription, then PayPal will cancel your subscription to your advanced membership at TeamworkPM. This does not necessarily create any immediate problems for you. What will happen is that you will continue to have advanced privileges until the end of your billing cycle. it will not cause loss of any information that you have on your site.

  10. Do you offer discounts to non-profit organizations or educational bodies?

    Yes we have been known to. We deal with each case individually depending on the type of organization. Please contact info@teamworkpm.net outlining the type of organization you are and we would be happy to help you.

  11. What if I just paid and decide to upgrade to a higher plan?

    No problem. Simply click the "Upgrade" button under the new plan and agree to the new price plan.

    Your new pricing plan will not deduct payment from your account until the next month's billing cycle.

  12. Do you have a referral program?

    Yes. At the end of your Teamwork site there is a link "Refer TeamworkPM" which gives you tracking links to place on your website. You share in the revenue resulting from paid plans that sign-up using these links.

  13. I cancelled my account but not my Paypal subscription

    If you downgraded to a free account from a paid plan or cancelled your Teamwork Project Manager account altogether but did not cancel your Paypal subscription we will try our best to help you. The maximum amount of days we can refund payments for is 60 days.

  14. My Paypal subscription was cancelled! What do I do?

    If you change your credit card or funding options in Paypal, all your active subscriptions will be cancelled automatically by Paypal.

    If this happens, don't worry, send us an email at support@teamworkpm.net and we will set your account to a mode where you can create a new payment subscription and not lose any of your data.

  15. I used to pay with Paypal but want to switch to Credit Card. What do I do?

    Please contact support@teamworkpm.net and we'll help you switch from Paypal to another means of payment.

  16. Are price plans limited to a set number of users?

    No. All our price plans include an unlimited number of users and companies, even the Free plan.

    Price plans are limited by the number of projects, file space and some features but not by the number of users.

  17. My credit card shows a transaction to Digital Crew Ltd. Why?

    Our company name is Digital Crew Ltd.

    Our product name is Teamwork Project Manager.

    The company name has to show on the credit card statement.

  18. How do I change my credit card used for billing?

    Log in to your Teamwork account and click Settings in the top right.

    Click "Subscription".

    Under the payment plan you are currently on, click "Change credit card".

  19. How do I change the email address that receives my payment receipts?

    By default, the person who created your paid subscription will receive the payment receipts as subscription payments are processed.

    You can add an alternative email address to receive payment receipts by logging in to your Teamwork account, clicking Settings in the top right and choosing Subscription.

    On the Subscription page, click on the View Invoices link on the right hand side.

    At the end of the screen there is a new link where you can add an alternative email address.

Site Links

Shortcuts

Features & Benefits

Stay Up To Date

Other Links