General FAQs

Questions

  1. What is Teamwork Project Manager?
  2. Who is Teamwork Project Manager aimed at?
  3. How much does the Teamwork cost?
  4. Is my information safe?
  5. What about my contact details?
  6. I have a question that isn't covered here...
  7. Can I cancel, upgrade or downgrade later?
  8. Which browsers will Teamwork Project Manager work happily with?
  9. How long should my password be?
  10. Security is very important here, what steps do you take to secure our information?
  11. Is there a file size limit on uploads?
  12. Can clients upload files?
  13. Is there a field for tracking extra info on tasks?
  14. Can we set up templates?
  15. Do you have a mobile interface?
  16. Is it possible to set up the default page when you first login?
  17. How do I delete a finished project?
  18. We are using Basecamp - is there any way to move all our data across to Teamwork?
  19. Can projects be archived?
  20. Can I turn unwanted tabs off?

  1. What is Teamwork Project Manager?

    Teamwork Project Manager is an online application that helps you get organized and take control of your current projects, task lists, milestones, files, notebooks, resources and time.

  2. Who is Teamwork Project Manager aimed at?

    Teamwork Project Manager is aimed at any person, company or group of people who have multiple projects on the go. The application is perfect for any type of organization, group, team or individual.

  3. How much does the Teamwork cost?

    Teamwork Project Manager has a price plan to suit any organization's needs. Please view http://www.teamworkpm.net/index.cfm/page/pricing for more information and a plan that suits you.

  4. Is my information safe?

    Absolutely. We safeguard and protect your data in a number of ways. This is a bit technical but these are a few of the reasons you data is safe with us.

    1. We use salted password hashes instead of plain-text passwords (Many other online applications don't implement this).
    2. We use SSL for all login screens (for all teamworkpm.net sub-domains).

    3. Our servers and databases are hosted in a completely secure facility requiring security card and passport iD for access to the facility.

    4. Our servers are completely locked down.

    5. We securely back-up all our databases to a secure off-site facility twice daily.

    So yes, your information is completely safe and secure.

  5. What about my contact details?

    We will never sell any of your information to anyone. We collect information for our own internal use. We will never give your contact details to anyone. See our privacy policy for more information.

  6. I have a question that isn't covered here...

    We'll be happy to deal with any queries you may have. Just go to our contact page to get in touch.

  7. Can I cancel, upgrade or downgrade later?

    No problem - Teamwork Project Manager is a monthly service and you can cancel, upgrade or downgrade at any time.

  8. Which browsers will Teamwork Project Manager work happily with?

    You can use any of the following browsers:
    On PC - IE 7,8,9, Firefox 3.5 or later, SafarI 4 or later, Google Chrome, Opera
    On Macs - Firefox 3.5 or later, Safari 4 or later, Google Chrome, Opera
    On Linux - Firefox 3.5 or later, Google Chrome, Opera

  9. How long should my password be?

    All passwords should be at least 6 characters in length and contain at least one number.

  10. Security is very important here, what steps do you take to secure our information?

    A very good question. We secure your information in a number of ways:

    Coding Guidelines and checks

    - We enforce strong coding guidelines
    - We used a custom-built framework called SiteEngine.
    - SiteEngine secures all site pages and prevents access to unauthorized users.
    - All Ajax response action pages are secured against being called directly.
    - Included files cannot be linked to directly.
    - The SiteEngine Framework prevents access to all pages (except the login page) without authorization.
    - Query parameter checking is used everywhere to type-check and secure against SQL injection attacks.
    - URL and Form parameter checking is used everywhere to type-check user requests and secure against and prevent attacks.
    - All content that originates from a user is escaped with XSS filters preventing Cross Site Scripting attacks.
    - Uploaded user files can not be linked to directly - they are streamed though our application server for security.
    - Integrated permission system prevents unauthorized access to objects.

    Database
    - The database has character escaping turned off.
    - Passwords are stored in hashed format - even with access to the database, passwords cannot be determined
    - Multiple-line SQL statement execution disabled to prevent SQL injection attacks.

    Server Setup
    - Error reports are automatically emailed to developers - this also shows any hacking attempts.
    - High security SSL is used online for all logins and is an option for any host-it-yourself installation.
    - Policies include routine changing of server access passwords.
    - All OS and middleware security updates applied and routinely checked.
    - All unnecessary services are disabled.
    - High strength passwords are used.
    - Debugging only available to registered IP Addresses.
    - Execute permissions disabled on web folder to prevent uploaded files from being executed.
    - Files stored in off-line location.

    Hosting
    - Servers are in a highly secure location.
    - Access to servers is limited to a few people.
    - Firewall prevents access from unauthorized locations (except for port 80 basic HTTP).

    Testing & Awareness
    - We monitor general Internet security threats and viruses and ensure all updates and hot fixes are promptly applied.
    - We have a number of scripts and tools such as SQLPowerinjector to test our interfaces.

  11. Is there a file size limit on uploads?

    File uploads are limited to 2GB in one go.

    The amount of file storage space depends on the price plan you are currently subscribed to. If you choose the Enterprise plan, you can upload up to 50GB of files.

    We provide a flash-based multiple file uploader that allows you to upload groups of very large files in one go. You also get a nice progress bar on each file and
    an overall progress along with the speed of the upload shown.

    More information here:
    http://www.teamworkpm.net/index.cfm/page/features-files

  12. Can clients upload files?

    Absolutely. By default, clients can upload files to your project. This is essential for good collaboration.

    You also have the option of not allowing clients to upload files or not allowing them to view existing files in the files section. This is set per-user-per-project.

    You can also have private files in a project that the client can't see.

  13. Is there a field for tracking extra info on tasks?

    There is a "longer description" field on each task where you can put in all the extra job/task details.

  14. Can we set up templates?

    Yes, you can set up task list templates and even project templates.

  15. Do you have a mobile interface?

    We have an iOS app for iPhone which is available on the App Store and is a free download.

  16. Is it possible to set up the default page when you first login?

    We decided against allowing users to choose different start pages when they log in as it would might confuse people.

    What you can do is just bookmark a specific page and then after the login you will go straight to that page.

  17. How do I delete a finished project?

    On the project overview page, there is a drop down menu on the top right of the page. Click the menu and choose the "Delete Project" option.

  18. We are using Basecamp - is there any way to move all our data across to Teamwork?

    Yes, you can easily import your Basecamp data from the settings page of your installation.

    You will need to have your API access turned on in Basecamp.

    To enable Basecamp API access, first navigate to your Basecamp Dashboard, then click on the Account tab. If you scroll down on the page, you will see a section to enable the Basecamp API.

  19. Can projects be archived?

    Yes of course. To archive a project, just go to the Project Overview page, click Project Options and in the drop down menu choose Project Settings.

    On the Project Settings page you can set the status of the project to inactive.

    Note that when a project is inactive, you can no longer make any changes until it is made active again.

  20. Can I turn unwanted tabs off?

    Yes. Using the Project Options->Project Settings option you can choose which tabs to show and which tabs to hide.
    If for example you do not wish to use Milestones or Files, just turn them off in the settings!

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