Teamwork Project Manager

Can I make files private?

Yes you can. Use the privacy tab when uploading files allows to to select the people on the project that will have permission to view the file or files you are about to upload.

Can I create default file categories?

Yes, in the settings option in the top right (You must be an administrator in the owner company to view this), select site settings, under the tab for templates you will see the option to create a default set of categories that all your future projects will have.

You can have up to 3 levels of categories, one main catagory and two sub levels.

How do I delete a file that I have uploaded?

To delete a file, browse to the project that contains the file and click on the Files tab.

• If there is only one version of the file, hover your mouse over the Version 1 entry and click the Delete link
  
  
   
• If there are multiple versions of the file, hover over each version you want to delete and click the Delete link
  
  
   

You can delete all versions of a file at once by:

• Click "Select multiple files...." on the left hand side of the Files tab
  
  
   
• Select the file on the right hand side
  
  
   
• Click "Delete" on the top right.
  
  
   

Can I move files between categories?

Yes. To move a file to another category, edit the file and choose a new category from the Category drop down. When you save, the file will be moved to the category you selected.

I can't upload files, what should I do?

The uploading of files in Teamwork is performed using a Flash file upload widget.

If you are having issues uploading files, please try the following first:

• Delete your temporary Internet files (browser cache) and try again
• Make sure you have the latest Flash player installed for your browser
• Try a different browser on your computer to make sure that it is not a problem with your current browser
• Try the Standard file upload option. This does not use Flash and will allow you to upload 3 files at one time.
• Email files to your Teamwork project (Read more...)

Proxy Servers

• If you connect to the internet using a Proxy Server, please view our list of file server addresses. 
• Turning off SSL on your Teamwork account may also solve any file uploading issues you may be experiencing.

If you are still having problems and have completed the steps above, please contact us using our Support Page

Who can add/edit or delete files?

If a person has Can add/edit files permissions, is an Administrator or has the project specific Project Administrator permission, they can add files.

Adding Files

• Administrators can add files
• Project Administrators can add files
• Users with "Can add/edit files" permission can add files

Editing Files

• Administrators can edit all files
• Project Administrators can edit all files
• Users with "Can add/edit files" permission can only edit the files uploaded by them as Version 1

Deleting Files

• Administrators can delete all files
• Project Administrators can delete all files
• Users with "Can add/edit files" permission can delete files uploaded by them as Version 1

File download/upload servers

Teamwork employs multiple download and upload file servers which you may want to add to your internal proxy or security list.

• tw-fileserver1.teamworkpm.net
• tw-fileserver2.teamworkpm.net
• tw-fileserver3.teamworkpm.net

Once files are uploaded to Teamwork, they are transferred to Amazon S3 Cloud Storage for backup and security.

You may also need to add the following URLs

• s3.amazon.com

Can I delete multiple files at once?

Yes. If you are an Administrator, you can select multiple files and delete them in one go

• On the left hand side of the Files tab on a project, click the "Select multiple files" option.
• Choose the files you would like to delete.
• A Delete button becomes active in the top right which will delete files you selected.

Can I rename a file once it is uploaded to Teamwork?

Yes.

If you are an Administrator or uploaded the file, click Edit next to the file on the file listing page.

You can edit the display name on this form.

Can I integrate Dropbox with Teamwork?

Yes. If you are on the Business 2, Corporate or Enterprise price plans you can hook Dropbox up with your Teamwork account.

When you authorize Teamwork to use your Dropbox, you can choose a Dropbox file to attach to Messages or Tasks. You can also link your Dropbox files in to the Files tab of your Teamwork projects.

Read more about this feature here

Can I integrate Google Drive with Teamwork?

Yes. If you are on the Business 1, Business 2, Corporate or Enterprise price plans you can hook Google Drive up to your Teamwork Account.

When you authorize Teamwork to use your Google Drive, you can choose a Google Drive File to attach to Messages or Tasks. You can also link your Google Drive in to the Files tab of your Teamwork projects.

Can I integrate with box.com?

Yes. If you are on the Business 2, Corporate or Enterprise price
plans you can hook box up with your TeamworkPM account.

When you authorize TeamworkPM to use your box account from within the settings section, you can then choose a box file to attach to Messages or Tasks. You can also link your box.com files in to the Files tab of your Teamwork projects.

Read more about this feature here.

What's the difference between View File and Download File?

View File tells the browser we would like to open the file with a helper application if it's type is registered with the browser. If a helper application is not available, the browser will just download the file.

To view specific types of files you need a helper application registered with your browser. A desktop browser requires you register a specific app to handle the file type e.g: Microsoft Office (or OpenOffice.org etc) as the helper application for your browser when it sees an office document.

Because we have no way of forcing the browser to do what we want (this is a security feature of browsers so apps can't execute malicious code) we "advise" the browser what we intend to happen with the file (either View if available or Download regardless of a plug-in)
 

Download File forces the browser to save the file to your computer regardless of whether a help application is registered or not. 

Can I email files to my Teamwork project?

Yes. Each project has a unique email address that allows you to send emails to the Files section of a project.

You can view/customize this email address by clicking the "Post a file via email" link on the left of the Files tab in each project under Options.

Files emailed in to your project will be added to the Inbox file category.

• There is a combined limit of 100mb per email
• Only emails sent from your email address registered on Teamwork will be accepted.
• For best results you need to send the email with the files specifically attached to the email and not pasted inline in the body of the email
  • For Example: If you have images from another email you want to send to your Teamwork account, save all the images to your desktop and then attach them to a new email to the files-by-email Teamwork address.

Additional Parameters

• You can append private+ to the email address to make the files private

Additional From Email Addresses

People have multiple devices and email accounts so your email address is not always the email you registered as your primary email address in Teamwork.

If you click your name in the top right and choose My Details, you can add up to 3 more alternative email addresses that you will be matched against.

Tip: Also check out this FAQ for forwarding emails from a custom email address

Additional Notes:

Do not use the file-by-email address to post files from automated systems that could generate 100's of files. Abuse of the file-by-email feature will result in suspension of the feature from your account.

Useful Tips:

• You can also use this address to send a HTML marked-up email without any file attachments which gets saved and added as a new file to your project.

How can I link to Google Drive?

To set up your Google Drive integration there are a number of steps to be followed. 

1) Navigate to the settings tab in the top right (only administrators in the owner company can see this option).

2) Select site settings.

3) Select the integrations tab where you will see the Google Drive option.

4) Connect and enter your credentials for your Google Drive account and allow TeamworkPM access to your Google Drive. 

5) You will then be asked to select a root folder. This is the top level folder to which your TeamworkPM account will have access to. You will not be able to navigate above this so any other files within your Google Drive account will still remain private. There can be only one root folder. We recommend creating a folder within Google Drive called TeamworkPM and then setting this as the Root. This will help you to keep your drive account organized.

6) You are ready to go.

Now that you are linked you must setup project level access for your Google Drive account.

To do this navigate to the project and select the project settings.

Here you can specify the project folder, which can be any folder housed within your root folder. Also in this section you can choose who you wish to view these files.

The options are:

• Only administrators in the Owner company
• All administrators
• All administrators and people in the owner company
• All people on this project.

Can I download multiple files at once?

Yes. you can select multiple files and download them in one go as long as the files are Teamwork files and not Google Drive/Box/Dropbox etc

• On the left hand side of the Files tab on a project, click the "Select multiple files" option.
• Choose the files you would like to download.
• A Download button becomes active in the top right which will download files you selected.

Note

• Opera does not support downloading multiple files at once
• Only files uploaded to Teamwork are downloaded. Google Drive/Box/Dropbox files will not be downloaded.
• Depending on the file type you browser may force open the files in an application instead of saving them to disk. You might need to configure your browser file handlers if this happens to you.