Teamwork Project Manager

Questions

1. Is our data safe and secure?
2. What is your backup policy?
3. Can I export my data from Teamwork?
4. How to I use the MySQL Backup?

1. Is our data safe and secure?

   Absolutely. We store your data on secure servers that are backed up twice daily. We protect your Teamwork Project Manager account with hash based password security, inactive session time-outs and SSL-based security which is the same security used on credit card pages and banking websites. Trust us - it's safe!
   
   In addition, no Teamwork Project Manager staff will ever view your installation data without your express permission. The data is held in database tables which have limited access to our team of staff. Absolute integrity is guaranteed on our part.

   Top

2. What is your backup policy?

   There are two parts to backup - your files and your database.
   
   For the database, we run 2 backups of all Teamwork Project Manager databases daily, 12 hours apart. The backups are stored at a secure external facility.
   
   We use Amazon S3 for safe and secure file storage. Amazon S3 provides a highly durable storage infrastructure designed for mission-critical and primary data storage. Files are redundantly stored on multiple devices across multiple facilities in an Amazon S3 Region.
   
   They also employ intelligent delivery by serving the file from a location geographically located close to the user downloading the file. Your files are signed which means that the link is valid only for an hour so if the link got misplaced, the download would fail until requested by an authorized person.
   
   Your data is safe!

   Top

3. Can I export my data from Teamwork?

   Yes. If you are an Administrator, click "Settings" in the top right and choose "Site Settings".
   
   On the "Backup" tab you have the option to download a MySQL database of all your project data.

   Top

4. How to I use the MySQL Backup?

   If you want to restore the MySQL Backup on one of your own computers, you would need to learn how to set-up MySQL and restore this backup file to an empty local database.
   
   If you are really keen, you can download MySQL from here:
   http://www.mysql.com/downloads/mysql/
   
   Read the MySQL Getting Started guide:
   http://dev.mysql.com/tech-resources/articles/mysql_intro.html
   
   Then once you've mastered MySQL, create a blank database and use this guide to restore the database:
   http://www.howtogeek.com/howto/mysql/restore-mysql-database-from-a-backup-file/

   Top